Rabona Privacy Policy — Your Data Is Safe With Us

Welcome to Rabona's Privacy Policy. This document explains what personal information we collect when you use the Rabona platform, why we collect it, and how it is used and kept secure.

By using our website or mobile application, you are considered to have read and agreed to this Privacy Policy. This policy is part of Rabona's Terms & Conditions An integral part.

We believe protecting every user's data is our responsibility. Rabona complies with international GDPR standards and follows applicable data protection regulations in Bangladesh.

We collect various types of information when you register and use our services on Rabona. Each type is described below:

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against Rabona's policy.

Rabona uses the data it collects solely for the specific purposes listed below — it is never used for anything beyond these:

• Account Management: Verifying registration, authenticating logins, and maintaining account security.
• Payment processing: Processing deposits and withdrawals accurately.
• Identity Verification (KYC): Verifying age and identity to prevent fraud and money laundering.
• Customer support: Helping resolve your issues and sending you notifications about important matters.
• Platform improvement: Analyzing usage patterns to improve the quality of our services.
• Legal Obligations: Sharing data with regulatory authorities when required.

Rabona uses industry-leading security technology to protect your data. Key elements of our security framework include:

• 256-bit SSL/TLS encryption: Bank-grade encryption is applied to all data transmissions.
• Firewall Protection: Our servers are protected by advanced firewalls that block unauthorized access.
• Two-Factor Authentication (2FA): You can enable an extra layer of security when logging in.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Data Backup: All data is backed up on secure, encrypted servers.

Your financial details (card numbers, bank account information) are never stored on Rabona's servers. All payment processing is handled entirely through the payment gateway.

Data retention period: Data from active accounts is retained for up to 5 years after account closure to meet legal requirements, then securely deleted.

Rabona operates under a strict policy — your personal data is never sold or shared for advertising purposes. However, data may be shared in a limited number of circumstances:

• Payment service providers: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, and Rocket.
• Identity verification services: With authorized verification agencies for the KYC process.
• Law enforcement agencies: We may be required to share information in response to a valid court order or legal obligation.
• Technology partners: Analytics and hosting providers required to operate the platform, all of whom adhere to our security standards.

In the event of a company merger or acquisition, your data may be transferred to the new entity. You will be notified in advance if this occurs.

When you visit the Rabona website, certain cookies are stored in your browser. Cookies are small text files that help improve your experience on the site.

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Remembers your preferences, such as language settings. These are optional.
• Analytics cookies: Helps us understand which pages are used most. These are optional.

You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.

You have the following rights regarding your data on Rabona. To exercise any of them, please contact our support team:

• Right to Access: You can request to know what personal data we hold about you.
• Right to rectification: You can request corrections to any inaccurate information.
• Right to Erasure: After closing your account, you can request that your personal data be deleted.
• Right to Restrict Processing: You can object to your data being used for specific purposes.
• Right to Portability: You can request your data in a portable, easy-to-read format.

Rabona's services are intended strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a minor's data is inadvertently entered into our system, a parent or guardian can contact us and it will be promptly deleted.

Rabona may update this Privacy Policy from time to time. When changes are made:

• This page will be updated with a new date when changes are made.
• For significant changes, an SMS notification will be sent to your registered mobile number.
• You may be asked to accept the updated policy the next time you log in.

Continued use of Rabona after any policy changes will be considered acceptance of the updated terms.

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@rabona.bio
• Live Chat: Click the chat icon at the bottom-right of the website
• Response time: Within a maximum of 7 business days